I attended the International SAP for Utilities event in Mannheim recently and was surprised when in his opening keynote, Klaus Heimann introduced two new SAP energy management products.
The first is a customer portal for Utility companies which helps utility companies roll out online self-service sites for their customers. This is being made available for utility companies both as a product, and as a service!
And the second is an Enterprise Energy Management application. This is a product to help large organisations better manage their energy – and as Klaus explains in the video above, by energy, SAP is referring to all forms of energy, not just electricity. And water too. SAP hopes to sell this to utility companies, so they can offer it as a service to their larger customers.
I was intrigued by the announcements so I asked Klaus if he’d go on camera to say a few words about them. See the resulting video above and the transcription below…
Tom Raftery: Hi everyone, welcome to GreenMonk TV. We are here at the SAP for Utilities event in Mannheim and with me I have Klaus Heimann. Klaus you brought up in your keynote two new announcements from SAP, two very interesting announcements, can you tell me a bit more about them?
Klaus Heimann: Yes, for sure. The first one was about customer online services. That’s easily explained. 750 million households are currently receiving bills from their utilities that are actually produced by our software. And many of these consumers now are in a deregulated market increasingly getting into the smart grid. And so the number of contacts they have to the utility is increasing and the utilities are getting very concerned about the cost of their call centers, they want to switch to internet. And our offering is here that we want to develop internet self services made-to-order for each utility as they want it, that refers back to the SAP for utilities instance that our customers are running.
Tom Raftery: So this means that the utility companies have an internet portal for their customers?
Klaus Heimann: Yes. The interesting thing is actually we can run that portal for them. And now that’s a longer story, but it’s really a not only an IT product, it’s also an IT service that SAP is thinking about to really help reducing the cost of our customers and make their consumer, customer service more attractive. The second announcement I made is about enterprise energy management. It’s not really a utilities application, it’s actually across industry application that helps big enterprises, number one to save energy, so save kilowatt hours, number two to better give —
Tom Raftery: You were explaining to me earlier this — when are saying energy, you mean, you actually mean energy, you are not talking just electricity.
Klaus Heimann: I mean energy in any kind, actually I also mean water. So primarily I mean energy like electricity and gas, it could also be oil, it could be petrol, it could be water. So we are looking to everything, but clearly the biggest savings are in the area of electricity and gas, that’s why we focus on it. And as I said it’s a cross-industry solution that helps our big enterprises to save energy and also to do a better procurement, a better planning for energy demand and we are presenting this here at this conference, because we do believe this could become a service that our utilities customers use themselves to help their big customers to improve their energy efficiency, because if the utilities don’t do it then somebody else does it, and I think it’s an attractive business especially for retail utilities.
Tom Raftery: Fantastic. Klaus that’s been great, thanks a million.
Klaus Heimann: Thank you.
Disclosure – SAP are a GreenMonk client. They paid for me to attend, produce videos from and speak at the International SAP for Utilities event.
[…] or become competitive players in the Energy market, listen to Tom Raftery’s video interview “SAP announces two new energy management products” with Klaus Heimann, senior vice president, Service Industries, SAP […]