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Smart Grid Heavy Hitters – Jon Wellinghoff, Chair of US Federal Energy Regulatory Commission – part 2

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Jon Wellinghoff is the Chairman of the United States Federal Energy Regulatory Commission (FERC) – the FERC is the agency that regulates the interstate transmission of electricity, natural gas, and oil.

I recorded an interview with Jon a few weeks back. The resulting video was too good to reduce to a single piece, so I split it into two. I published the first part of the interview a couple of weeks ago, this is part two.

In this second video we discussed:

  • Why it is a good thing for utilities that customers consume less electricity – 0:36
  • How smart grids help increase the penetration of renewables on the grid – 2:12
  • How electric vehicle owners are being paid up to $3,600 per annum to provide regulation services for utilities while charging! – 2:54
  • How renewable energy sources can be used as baseload power (no coal or nuclear baseload need ever be built) – 4:34
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Dude – Where’s My Customer? On Telcos, Utilities and Smart Grids. Towards a “SIM Card” for Smart Grids

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SIM card reader
We had a really solid briefing with Convergys today. The firm sells software and services to telcos and utilities for customer care and billing – it has 80k employees worldwide, 550+ clients, and $3bn in revenue.

According to Greenmonk research most?utilities are failing to understand the the need to put the customer right at the center of their Smart Grid strategies. I pushed Kit Hagen, senior director of marketing, on the issue and he came back with a strong response.

“We often see utilities refer to IT as “the meter to cash process”- there is no customer in that. They’re calling the customer a meter.

Now you’re not going to just have disaggregated generation, but potentially a bunch of devices sitting behind the meter itself, and utilities should want to understand whats going on there. The world doesn’t end at the smart meter: think of kitchen appliances, for example.

This is an area the utilities need to start addressing. We can enable the technology, we can help the utilities…”

Electricity microgeneration, supported, for example, by feedin tariffs. How would a utility handle that from a billing perspective, send out two bills – one for consumption and one for production?

Kit’s colleague Mary Ann Tillman, director of product marketing, offered up a near perfect analogy for the kinds of challenge we’ll need to fix – mobile phones and SIM cards.

“Think of roaming. We need the same model for electric vehicles. How is someone that travels from London to Edinburgh in their EV going to be billed for recharging?”

Great analogy Mary – and that’s just within the UK… what about Pan-European requirements? For context – in case you have missed it, it turns out that EVs are one of the promising distributed storage mechanisms- the car battery becomes part of a “virtual utility”, as per Better Place.?We’re going to need the equivalent of GSM, and SIM card standards to support smart grid ecosystems of networked devices.

Not to put too fine a point on it – wireless communications companies are rather more used to this kind of model than traditional utilities, which could prove to be a competitive advantage. The role of the traditional utility billing engine fundamentally changes in smart grids – its definitely time to start refactoring these systems. T-Mobile is already driving a SIM to smart grid integration strategy.

Top down, customer takes what we give them just won’t work in smart grids. Roaming puts the customer first, and “number portability” will have to be part of the model. As we have been saying lately – smart grids and wireless networking are converging.

disclosure: Convergys is not a client.

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Power Companies and Smart Grids: a Greenmonk link roundup

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One of our prospects asked about relevant Greenmonk research? in her space- that is: utility company customer care and billing. So Tom compiled a few links and fired them over. It seems to me though that you might also find the roundup interesting. So here are some links showing you the kind of thing Greenmonk is thinking and researching about in terms of Smart Grids and how they will affect utility companies and their customers:

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Smart Grid Heavy Hitter series – Ahmad Faruqui

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Ahmad Faruqui is a principal with the Brattle Group and one of the US’ foremost experts on Smart Grids. I asked him to come on the Heavy Hitters show and we had a fascinating chat.

We talked about:

  • Ahmad’s definition of a Smart Grid
  • People seeing higher utility bills as a result of the rollout of Smart Meters
  • How much the Smart Grid will cost
  • Who is going to pay for the Smart Grid
  • How long before we see Smart Grids being rolled out
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When will we have full Smart Grid deployments?

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electric cables

Photo credit mckaysavage

Despite a lot of talk and some high profile trials the day we have ubiquitous full Smart Grids is still a long way off.

I attended the Smart Grids Europe conference in Amsterdam this week.

It was a great conference, I met a ton of interesting people and had some fascinating conversations.

I can’t help feeling a little deflated though.

I’m a huge advocate of Smart Grids. I gave my first international talk about Smart Grids and demand side management (Demand Response) at the Reboot conference in Copenhagen back in early 2007. We are now a full three years later and many utility companies have yet to roll out smart meter pilot programs.

Others are rolling out smart meters more because of pending of legislative requirements than because of any desire help reduce people’s energy footprints.

In fact, after talking to more utility companies, I suspect that smart grids may not proceed beyond smart meter deployments in some regions. The recent Oracle survey of Utility CxO’s confirms this view

utilities executives put improving service reliability (45 percent) and implementing smart metering (41 percent) at the top of the list [of Smart Grid priorities]

So why the apparent passive aggressive response from the utility companies?

Well, they have to keep the lights on. To paraphrase the old saw, they do not want to ‘fix’ their grid, if it ain’t broke! And, let’s be fair, the idea of investing large sums of money to help their customers use less of their product isn’t one which sits comfortably with them. That’s understandable.

And no utility wants to have the kind of customer blowback that PG&E saw with their botched smart meter rollout in Bakersfield.

But there is a huge global imperative for Smart Grids – the Smart 2020 report said:

Smart grid technologies were the largest opportunity found in the study and could globally reduce 2.03 GtCO2e , worth ?79 billion ($124.6 billion).

How then do we square that circle?

We could legislate for them but a better approach would be to change the landscape in which the utility companies operate such that there is a business case for full smart grid deployments.

I suspect the best approach would be the introduction of a carbon tax. This is something we need to do anyway (and the mechanisms for doing so are a topic for a separate post) but if there were a tax on CO2 production, it would be in utility companies (and their customers) interests to cut back on energy consumption.

Even if there were a strong business case for smart grids, given the glacial speeds at which utility companies move, I suspect it is going to be many years before we see full smart grid implementations.

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Smart Grid Heavy Hitters series – Landis+Gyr President and COO Andreas Umbach

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This is the fourth of my Smart Grid Heavy Hitters’ interviews, and in it I talked to the President and COO of Landis+Gyr, Andreas Umbach. Landis+Gyr have been in the meter business for decades now so I was very interested to hear what Andreas had to say.

It was a great chat, we talked about:

  • Andreas’ and Landis+Gyr’s definition and the benefits of a Smart Grid
  • The differences in smart grid rollouts around the world and
  • Demand response programs which are consumer friendly
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The day that we see all devices which consume water having networked flow meters is still a ways off

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atr

Photo credit Hypergurl – Tanya Ann

I wrote a post a couple of days ago asking the question How long until all devices which consume water have networked flow meters? after talking to Oracle VP Industry Strategy, Guerry Waters about Oracle’s recently released “Testing the Water: Smart Metering for Water Utilities” study.

Having put the question out there, I’m now going to discuss some of the factors which will influence the answer!

The first thing to realise from the Oracle data is that 76% of homeowners in the US are concerned with the need to conserve water in their community and 71% believe that having access to detailed consumption data would encourage them to take steps to lower their water use. So barring and big PR disasters like the PG&E Smart electricity Meter fiasco in Bakersfield, it would seem that the vast majority of consumers are bought into the idea of having smart meters to help lower water consumption.

How about the utilities? It looks like if they do decide to rollout smart water meters, they’ll very much be pushing an open door.

Funnily enough this is where it starts to get a bit nuanced!

First off, 83% of utilities who have conducted a cost-benefit analysis (n=86) support the adoption of smart meter technology, so that’s a good start, right?

Well, yes, but what are the motivations of the utilities?

It turns out that they are far more interested in using smart meters to enable early leak detection than in supplying customers with tools to monitor/reduce their consumption!

Right away this is problematic, if the aims of the utilities and their customers are not aligned, then this will greatly complicate any rollouts. Also, if the utilities are not strongly focussed on providing consumers with tools to reduce their consumption, any such tools which are provided to homeowners would most likely be sub-optimal (an after-thought).

Then, when asked what they perceived as roadblocks, the water utilities cited the lack of cost recovery or measurable ROI as well as the up-front utility expenses required – in fact, 64% of utilities are not even currently considering a smart meter program!

So, until the water utilities are as enthusiastic to roll out smart meters as their counterparts in the electrical utilities are, then the day that we see all devices which consume water having networked flow meters is still a ways off.

Of course, in the case of the electric utilities, their enthusiasm is certainly not hurt by the amount of recovery act monies being pored into smart grids!

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Google Energy to start disrupting the utility industry?

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Google Energy

Photo credit filippo minelli

There is no doubt about it but Google is a disruptive company.

First Google disrupted search, then advertising, then video (with their acquisition of YouTube), and then Office applications with the launch and continued development of Google Apps for Domains. Most recently Google has disrupted the mobile phone industry, first with the launch of their Android operating system and just a couple of days ago with the launch of their Nexus One mobile phone.

What then should we make of Google’s recent creation of a subsidiary called Google Energy LLC and Google Energy’s request to the Federal Energy Regulatory Commission (FERC) to buy and sell electricity on the wholesale market [PDF]?

Given Google has already invested in solar power generation, given further that Google has invested in wind and geothermal power generation technologies (as part of its RE < C project), and given that Google has already launched its first product in the Smart Grid space, Google PowerMeter, should we now expect Google to start disrupting the utility industry as well?

Curious about what all this meant I contacted Google spokesperson Niki Fenwick to try to get some answers – see my questions and her responses below:

TR: What was the thinking behind Google’s setting up Google Energy? Why is Google applying to the FERC for permission to trade in electricity?

NF: Google is interested in procuring more renewable energy as part of our carbon neutrality commitment, and the ability to buy and sell energy on the wholesale market could give us more flexibility in doing so. We made this filing so we can have more flexibility in procuring power for Google’s own operations, including our data centers.

TR: Google has made some investments in renewable generation (solar, geothermal and wind), does Google hope to take on the utilities by selling electricity? How does this tie into Google’s PowerMeter project?

NF: This move does not signal our intent to operate as a retail provider and is not related to our free Google PowerMeter home energy monitoring software. We simply want to have the flexibility to explore various renewable energy purchase and sale agreements (that means we can buy electricity wholesale, rather than through a utility).

TR: Will Google Energy be used to develop more Smart Grid products?

NF: We don’t have any plans to announce at this time.

TR: How does this tie into Google’s partnership with GE?

NF: This move isn’t related to our partnership with GE.

So there you have it, according to Google this application to trade in electricity on the wholesale market is simply to gain more flexibility in procuring power for Google’s own operations, as part of Google’s carbon neutrality commitment.

Google have no plans to become a retail electricity provider.

For now. Things change.

After all, it is not so long ago that Google were denying rumours that they were developing a Google phone!

Related articles:

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PG&E smart meter communication failure – lessons for the rest of us

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See no evil, hear no evil

What we have got here is a failure to communicate

The famous line from legendary movie Cool Hand Luke is the first thing that comes to mind when one hears about the fiasco which PG&E’s smart meter rollout in Bakersfield Ca. has become.

From the report on the SmartMeters.com site:

a class-action lawsuit has been filed representing thousands that will demand damages from the utility and third-parties also involved in the $2.2 billion project.

Bakersfield residents believe their new smart meters are malfunctioning because their bills are much higher than before. PG&E claims higher bills are due to rate hikes, an unusually warm summer, and customers not shifting demand to off-peak times when rates are lower.

This has to be a huge embarrassment for PG&E and their partners who are spending $2.2 billion on this project.

So what has gone wrong?

A recent report in the New York Times raises speculation that the meters themselves are to blame:

Elizabeth Keogh, a retired social worker in Bakersfield, Calif., who describes herself as “a bit chintzy,” has created a spreadsheet with 26 years of electric bills for her modest house. She decided that her new meter was running too fast.

Ms. Keogh reported to the utility that the meter recorded 646 kilowatt-hours in July, for which she paid $66.50; last year it was 474 kilowatt-hours, or $43.37.

At a hearing in October organized by her state senator, Ms. Keogh took out two rolls of toilet paper — one new, one half used up — and rolled them down the aisle, showing how one turned faster than the other. “Something is wrong here,” she said.

Scores of electric customers with similar complaints have turned out at similar hearings. At one in Fresno, Calif., Leo Margosian, a retired investigator, testified that the new meter logged the consumption of his two-bedroom townhouse at 791 kilowatt-hours in July, up from 236 a year earlier. And he had recently insulated his attic and installed new windows, Mr. Margosian said.

I spoke to good friend and fellow Enterprise Irregular Jeff Nolan earlier today after I saw him Tweet:

yeah I’m actually pretty pissed, PG&E installed a so called “smart meter” and my utility bill increased $300.

It seems Jeff was having the same problem and his bill was also up significantly over the same month last year.

There are a number of problems here – all to do with transparency and communication.

If, as PG&E say, this is because of “customers not shifting demand to off-peak times when rates are lower”, then it follows that PG&E have either failed to communicate the value of shifting demand or the time when rates are lower.

One of the advantages of a smart grid is that the two way flow of information will allow utilities to alert customers to real-time electricity pricing via an in-home display. PG&E have not rolled out in-home displays with their smart meters, presumably for cost reasons. If they lose the class-action law suit, that may turn out to have been an unwise decision.

Even worse though, in a further post on Twitter, Jeff said:

I’m waited for PG&E to put up the daily usage numbers, I won’t get those until next month for some unexplained reason

This defies belief, frankly.

It seems that PG&E’s smart grid rollout is woefully under-resourced at the back-end. What PG&E should have is a system where customers can see their electrical consumption in real-time (on their phone, on their computer, on their in-home display, etc.) but also, in the same way that credit card companies contact me if purchasing goes out of my normal pattern, PG&E should have a system in place to contact customers whose bills are going seriously out of kilter. Preferably a system which alerts people in realtime if they are consuming too much electricity when the price is high, through their in-home display, via sms,Twitter DM, whatever.

Jeff himself likened this situation to the e-voting debacle where the lack of transparency around the e-voting machines meant the whole process collapsed. In the same way, a lack of open standards around smart meters means we can only trust the smart meter manufacturers and utilities when they tell us that they are operating honestly. That is unlikely to fly.

This debacle has massive implications, not just for PG&E’s $2.2 billion smart meter rollout, but for smart meter projects the world over.

Transparency and communications failures can lead to utilities being sued by their customers, as we have seen with the PG&E example. Not a desirable situation for any company. The PR fallout from the Bakersfield rollout means PG&E will have a much harder time convincing other customers to sign up for smart meters and may potentially set back smart grid projects in California for years.

You should follow me on twitter here.

Photo credit svale

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There’s gold in them thar bills!

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Graph of power consumption

Photo credit Urban Jacksonville

The output from smart meters is incredibly granular. Far more so than is obvious from the smart meter output graph above.

In conversations with Dr Monica Sturm (Director of Siemen’s Center of Competence, Metering Services) last November (2008) she confirmed to me that it is possible to identify individual devices in someone’s home down to make, model and year of manufacture by looking at their energy profile – the output of their smart meter.

This kind of information is absolute gold and don’t think the utility companies aren’t starting to wake up to the fact. They are, and they are not alone. Why else do you think Google have jumped into this space with their PowerMeter offering. Not to be outdone, Microsoft have also stepped in with their Hohm product.

It won’t be long before Apple joins the fray with a sleekier, sexier iHome application!

For the utilities themselves, there are data protection issues to be worked through but once they are (and they will be), the utilities will use this data to help make up for the earnings lost as customers become more energy efficient (consuming less expensive energy).

One revenue model you will start to see emerge is utility companies selling appliances (and possibly even cars!). How will it work?

Because the utility company will have full visibility of our energy consumption, they will see when your devices are inefficient/faulty. I can very easily envisage receiving a communication from my utility company in the not-too-distant future along the lines of:

Dear Mr Raftery (actually, as I am based in Spain it would be more likely to be Estimado Sr. Raftery but let’s stick with the English version),

We notice from your energy profile that you own a 2004 Indesit BAN12NFS fridge freezer. Our records show that in the last 3 months the compressor in that freezer has become much less efficient and it is now costing you €25 a month just to run that one appliance.

We have partnerships with service companies who could try to repair the compressor in that fridge freezer for you, or alternatively, we have a special offer this month on new energy efficient fridge freezers.

We can have a brand new fridge freezer installed in your home before the end of the week. We can take away your old one for responsible disposition. And all this will won’t cost you a penny, in fact it will save you €10* per month off your current bill!

So, to summerize, if you call our hotline now on 555-123 4567 you can save €10 off your monthly bill, have a brand new fridge-freezer installed free and reduce your CO2 emissions by 12kg a year.

What are you waiting for?

*We charge you €15 per month for the new fridge thus saving you €10 per month off your current bill. Terms and conditions apply.

That’s just one possible scenario of how the utility companies will make use of smart meter data to generate alternative revenue streams for themselves – can you think of others?