Power Companies and Smart Grids: a Greenmonk link roundup

One of our prospects asked about relevant Greenmonk research? in her space- that is: utility company customer care and billing. So Tom compiled a few links and fired them over. It seems to me though that you might also find the roundup interesting. So here are some links showing you the kind of thing Greenmonk is thinking and researching about in terms of Smart Grids and how they will affect utility companies and their customers: