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Mobile, the utility industries and beyond

SmartPhone

It is hard to over-state the huge advances mobile devices have brought to companies in the last two years. We’ve featured a few examples here on GreenMonk in the past.

I was at the SAP for Utilities event in Copenhagen last week to moderate a panel and while there I happened to sit in on Rory Shaffer‘s talk on how mobile is impacting utility organisations, and it has been equally transformative there too!

Rory tells stories of how mobile apps and devices are helping the field work force reduce safety incidents, improve work quality, and shorten work cycles. For managers and executives, it allows them to see at their fingertips how their assets are performing, check customer trends and financial and regulatory exposure. Customers are also seeing new leaps forward in how they interact with their utilities thanks to mobile. Texas company CenterPoint Energy have a Mobile Outage Tracker app, for example available on both the Android and iOS platforms.

We are seeing a rise in the number of utilities with mobile portals for customers, faster resolution of issues thanks to mobile, and utilities starting to respond to their customers on the customers’ channels of choice (often Twitter or Facebook on customers’ mobile devices).

Rory cited some impressive outcomes from the rollout of mobile solutions by Pacific Gas and Electric. Their field worker productivity rose by 47% after the deployment because the new mobile solutions reduced their paper based workflow from twelve steps to five. Other advantages encountered included an increase in the average number of monthly work orders per employee from 43 to 87, substation inspection time reduced 80% from 2.5 hours to 20 minutes and reduced data entry time by an average 30 minutes per day.

Reductions in the number of steps by substituting with mobile also yields advantages like fewer data input errors, reduced paper use, and increased transparency across the organisation.

Most of these advantages achieved from the rollout of mobile applications are not unique to the utility industry, but are applicable to most industries across the board (particularly those with field service staff, it has to be said). The story of how mobile is changing enterprise is just starting out and if the efficiency gains of the last 24 months are any indication, we are in for exciting times ahead.

Image credit Tom Raftery

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Friday Green Numbers round-up 09/03/2010

Green Numbers

Photo credit trindade.joao

And here is this week’s Green numbers:

  • ?There?ve been multiple gigawatts of solar thermal power plants planned for various places in the California desert for some time, but finally some more of them are getting the approvals need so that construction can start: The US Bureau of Land Management has issued a final environmental impact statement for the 1,000 MW Blythe Solar Power Project; and the 250 MW Beacon Solar Energy project has received final California state approval as well.
    The smaller of the two first: Renewable Energy World reports NextEra Energy Resources has been given the green light by the California Energy Commission to begin construction on the 250 MW Beacon Solar Energy project.

  • Researchers at Columbia University have demonstrated that a layer of plants and earth can cut the rate of heat absorption through the roof of a building in summer by 84%

    Perhaps the greatest overall benefit of green roofs comes in tackling the “urban heat island” effect, which Gaffin suggests is responsible for two-thirds of New York’s localized warming over the last century. The conventional black rooftops that he calls “tar beaches” are major contributors to this phenomenon, absorbing and re-radiating the sun’s energy as heat. “We’re going to want to cool regional climate down, especially where people are living,” Gaffin noted. “So we’re going to have to confront the urban heat island effect.”

    While conventional roofs can reach temperatures of 80 ?C at 1.00 p.m. even outside of high summer, green roofs always stay closer to ambient temperatures. “These [conventional roofs] are almost dangerously hot spaces,” Gaffin told environmentalresearchweb. “That’s a huge heat load that we can get rid of.”

    Plants in green roofs regulate their temperatures through evapotranspiration. “They evaporate copious amounts of water,” Gaffin explained. “That takes a lot of energy and means it’s a great way to stay cool.”

  • Energy efficiency is THE core climate solution. It’s the biggest low-carbon resource by far. “Efficiency Works” [PDF], a major new report by Bracken Hendricks, Bill Campbell, and Pen Goodale, finds that a straightforward set of policies aimed at upgrading just 40 percent of the residential and commercial building stock in the United States would:

    1. Create 625,000 sustained full-time jobs over a decade.
    2. Spark $500 billion in new investments to upgrade 50 million homes and office buildings.
    3. Generate as much as $64 billion a year in cost savings for U.S. ratepayers, freeing consumers to spend their money in more productive ways.

  • Cisco this morning announced its intent to acquire privately-held Arch Rock, which specializes in IP-based wireless sensor network technology with a focus on energy and environmental monitoring and Smart Grid applications.

    Financial terms of the transaction are not being disclosed.

  • ONE of the curiosities of carbon markets is that they do not just trade in carbon. Other greenhouse gases can be given a value, too?sometimes a very high one. Claims that these prices promote scammery are now prompting some searching questions.

    The gas at the centre of the controversy is HFC-23, a greenhouse gas which, on a weight-for-weight basis, is 14,800 times better at trapping heat than carbon dioxide. HFC-23 is produced as a by-product of the manufacture of HCFC-22, an ozone-destroying refrigerant. HCFC-22 is banned in developed countries, but developing countries can keep making it until 2030.

    The acronyms do not end there. Under the Clean Development Mechanism (CDM) of the United Nations HCFC-22 producers in developing countries that destroy, rather than release, their HFC-23 can be eligible for Certified Emission Reduction (CER) credits, which can then be traded in the European Union?s emissions-trading scheme. This allows companies to buy extra emissions reductions to meet their cap-and-trade obligations, and in so doing to transfer money to schemes reducing emissions in developing countries.

  • A page showing and explaining in-depth the real-time energy use (electricity & gas) of UK govt buildings at 3-8 Whitehall place

  • Iberdrola Renovables, in consortium with Neoenergia, has been awarded the contract for nine new wind farms in Brazil, with total installed capacity of 258 MW. It is the second contract to develop renewable energy that the company has won in Brazil.

    The contract award took place in Rio de Janeiro, during the second tender process for renewable energies in the country, organised by the Agencia Nacional de Energ?a El?ctrica (Aneel).

    Iberdrola Renovables has committed to supply the electricity generated at these facilities to the Brazilian government for a 20-year period, starting in January 2013. The annual amount of the contract awarded yesterday by Aneel is about ?60 million (130 million reales).

  • PG&E is handing over tens of thousands of dollars to the nonprofit Sempervirens Fund to protect a 425-acre stand of redwoods once slated for logging deep in the Santa Cruz Mountains.

    The deal, expected to be completed next month, is part of the utility’s efforts to combat greenhouse gas emissions, in this case safeguarding trees for carbon absorption, and is helping to drive a new marketplace where people and business are offered an incentive to offset pollution.

    “We’re finding a new financial model here for doing things to capture greenhouse gases that wouldn’t have been done otherwise,” said Robert Parkhurst, climate protection and analysis manager for PG&E.

    “It’s a new paradigm for protecting the environment.”

  • More companies trading in carbon offsets and those financing emissions reduction projects are setting up shop in?Singapore.

    More than 30 such carbon-related firms have done so in the last three years or?so.

    The trade in carbon credits, worth US$153 billion (S$208 billion) globally last year, is driven by various requirements to cut back on greenhouse gas emissions. These include cap-and-trade regulations in Europe and countries scrambling to fulfil carbon emissions obligations under the United Nations? Kyoto Protocol.

  • And you thought John Deere was all about tractors. This morning utility Exelon said it will buy up the wind power division of John Deere, called John Deere Renewables, for $860 million, plus an additional $40 million once all of the projects are completed. John Deere Renewables has 965 MW of clean power projects under development in various stages.

  • The immensely popular LCDs screens that are found everywhere in the modern home (television, computer, laptop, cellphones, etc) use less energy than CRTs, the previous technology, but they are still far from being optimally efficient. Only about 8% of the light emitted by a LCD’s backlight makes its way out, and the rest is wasted. But that might be about to change thanks to a new filter that could boost that efficiency by more than 400% and allow around 36% of the light to pass through.

Posted from Diigo. The rest of my favorite links are here.

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When will we have full Smart Grid deployments?

electric cables

Photo credit mckaysavage

Despite a lot of talk and some high profile trials the day we have ubiquitous full Smart Grids is still a long way off.

I attended the Smart Grids Europe conference in Amsterdam this week.

It was a great conference, I met a ton of interesting people and had some fascinating conversations.

I can’t help feeling a little deflated though.

I’m a huge advocate of Smart Grids. I gave my first international talk about Smart Grids and demand side management (Demand Response) at the Reboot conference in Copenhagen back in early 2007. We are now a full three years later and many utility companies have yet to roll out smart meter pilot programs.

Others are rolling out smart meters more because of pending of legislative requirements than because of any desire help reduce people’s energy footprints.

In fact, after talking to more utility companies, I suspect that smart grids may not proceed beyond smart meter deployments in some regions. The recent Oracle survey of Utility CxO’s confirms this view

utilities executives put improving service reliability (45 percent) and implementing smart metering (41 percent) at the top of the list [of Smart Grid priorities]

So why the apparent passive aggressive response from the utility companies?

Well, they have to keep the lights on. To paraphrase the old saw, they do not want to ‘fix’ their grid, if it ain’t broke! And, let’s be fair, the idea of investing large sums of money to help their customers use less of their product isn’t one which sits comfortably with them. That’s understandable.

And no utility wants to have the kind of customer blowback that PG&E saw with their botched smart meter rollout in Bakersfield.

But there is a huge global imperative for Smart Grids – the Smart 2020 report said:

Smart grid technologies were the largest opportunity found in the study and could globally reduce 2.03 GtCO2e , worth ?79 billion ($124.6 billion).

How then do we square that circle?

We could legislate for them but a better approach would be to change the landscape in which the utility companies operate such that there is a business case for full smart grid deployments.

I suspect the best approach would be the introduction of a carbon tax. This is something we need to do anyway (and the mechanisms for doing so are a topic for a separate post) but if there were a tax on CO2 production, it would be in utility companies (and their customers) interests to cut back on energy consumption.

Even if there were a strong business case for smart grids, given the glacial speeds at which utility companies move, I suspect it is going to be many years before we see full smart grid implementations.

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PG&E smart meter communication failure – lessons for the rest of us

See no evil, hear no evil

What we have got here is a failure to communicate

The famous line from legendary movie Cool Hand Luke is the first thing that comes to mind when one hears about the fiasco which PG&E’s smart meter rollout in Bakersfield Ca. has become.

From the report on the SmartMeters.com site:

a class-action lawsuit has been filed representing thousands that will demand damages from the utility and third-parties also involved in the $2.2 billion project.

Bakersfield residents believe their new smart meters are malfunctioning because their bills are much higher than before. PG&E claims higher bills are due to rate hikes, an unusually warm summer, and customers not shifting demand to off-peak times when rates are lower.

This has to be a huge embarrassment for PG&E and their partners who are spending $2.2 billion on this project.

So what has gone wrong?

A recent report in the New York Times raises speculation that the meters themselves are to blame:

Elizabeth Keogh, a retired social worker in Bakersfield, Calif., who describes herself as “a bit chintzy,” has created a spreadsheet with 26 years of electric bills for her modest house. She decided that her new meter was running too fast.

Ms. Keogh reported to the utility that the meter recorded 646 kilowatt-hours in July, for which she paid $66.50; last year it was 474 kilowatt-hours, or $43.37.

At a hearing in October organized by her state senator, Ms. Keogh took out two rolls of toilet paper — one new, one half used up — and rolled them down the aisle, showing how one turned faster than the other. “Something is wrong here,” she said.

Scores of electric customers with similar complaints have turned out at similar hearings. At one in Fresno, Calif., Leo Margosian, a retired investigator, testified that the new meter logged the consumption of his two-bedroom townhouse at 791 kilowatt-hours in July, up from 236 a year earlier. And he had recently insulated his attic and installed new windows, Mr. Margosian said.

I spoke to good friend and fellow Enterprise Irregular Jeff Nolan earlier today after I saw him Tweet:

yeah I’m actually pretty pissed, PG&E installed a so called “smart meter” and my utility bill increased $300.

It seems Jeff was having the same problem and his bill was also up significantly over the same month last year.

There are a number of problems here – all to do with transparency and communication.

If, as PG&E say, this is because of “customers not shifting demand to off-peak times when rates are lower”, then it follows that PG&E have either failed to communicate the value of shifting demand or the time when rates are lower.

One of the advantages of a smart grid is that the two way flow of information will allow utilities to alert customers to real-time electricity pricing via an in-home display. PG&E have not rolled out in-home displays with their smart meters, presumably for cost reasons. If they lose the class-action law suit, that may turn out to have been an unwise decision.

Even worse though, in a further post on Twitter, Jeff said:

I’m waited for PG&E to put up the daily usage numbers, I won’t get those until next month for some unexplained reason

This defies belief, frankly.

It seems that PG&E’s smart grid rollout is woefully under-resourced at the back-end. What PG&E should have is a system where customers can see their electrical consumption in real-time (on their phone, on their computer, on their in-home display, etc.) but also, in the same way that credit card companies contact me if purchasing goes out of my normal pattern, PG&E should have a system in place to contact customers whose bills are going seriously out of kilter. Preferably a system which alerts people in realtime if they are consuming too much electricity when the price is high, through their in-home display, via sms,Twitter DM, whatever.

Jeff himself likened this situation to the e-voting debacle where the lack of transparency around the e-voting machines meant the whole process collapsed. In the same way, a lack of open standards around smart meters means we can only trust the smart meter manufacturers and utilities when they tell us that they are operating honestly. That is unlikely to fly.

This debacle has massive implications, not just for PG&E’s $2.2 billion smart meter rollout, but for smart meter projects the world over.

Transparency and communications failures can lead to utilities being sued by their customers, as we have seen with the PG&E example. Not a desirable situation for any company. The PR fallout from the Bakersfield rollout means PG&E will have a much harder time convincing other customers to sign up for smart meters and may potentially set back smart grid projects in California for years.

You should follow me on twitter here.

Photo credit svale